Onboarding
Once the configuration is complete, we will schedule a call to ensure that everything is correctly installed and functioning.
Operational Checklist
Customer Service | |
2-way Integration | |
Multi-language | |
App Access | |
NFC Card Access | |
PIN Access | |
Web App Access | |
Bluetooth 4.0 Access | |
Free Trial | |
Global Operations | |
Building Door Access | |
4G Technology (SIM card) | |
Multiple Hardware | |
Third-party Smart Lock Integration | |
Own Hardware | |
Home Automation Sensors | |
Guest App with Extra Services and Useful Information | |
Online Registration | |
Manager App / Dashboard / Access Logs | |
Remote Access | |
Multiple Hardware Brands |
How to Hire Homeit
Contact:
Contact Person: Bernardo Ferreira
Email: [email protected] or [email protected]
For more commercial information about Homeit, click here.
Frequently Asked Questions
Do I need to change my lock or door?
No. The Homeit system adapts to almost all locks and doors.
Do I need internet to use Homeit?
Homeit requires internet to open remotely, create new access codes, and view real-time logs. However, if there is an internet failure, guests can use the codes that are already created.
Configuration
Step 1: Please access our support platform at https://avantio.atlassian.net/servicedesk/customer/portal/13 and request the necessary access credentials from our support team to integrate Homeit.
Step 2: Our support team will provide you with the API username and password, which you should send to the Homeit team via the following emails:[email protected]
or [email protected]
Step 3: Within a usual period of 3 business days, the Homeit team will complete your integration setup and send you a confirmation email.
Synchronization with Avantio
The information synchronized from Avantio includes:
Accommodation data (name, address, etc.)
Booking ID
Check-in and check-out dates
Details and contact information of guests registered in the booking
During the onboarding process with Homeit, make sure to specify the time the booking confirmation email is scheduled to be sent, so Homeit can send the access data to Avantio before that email is sent to the traveler. This way, we ensure that the automatic email sent by Harmony does not omit the access information.
With Homeit, the booking confirmation email should be sent at least 1 hour after the booking is confirmed.
By default, electronic keys are only sent for bookings with the "Confirmed" status in the VRMS.
If you need Homeit keys to be generated for bookings with other statuses, please inform the Homeit team so they can adjust the integration accordingly.
It is a two-way synchronization, meaning Homeit sends access instructions to Avantio and Avantio stores them in VRMS so you can send them from Harmony.
Support Contact Point
We offer email support through:[email protected]
Web
How to Hire Homeit
Contact:
Contact Person: Bernardo Ferreira
Email: [email protected] or [email protected]
For more commercial information about Homeit, click here.
No longer working with this partner? Make sure to deactivate your account!
If you do not deactivate through Avantio, the partner will continue to have access to your data.
Submit a support request and deactivate your account from here.