Configuration Process
If you want to connect to the Roommatik platform, the first step is to have a signed collaboration agreement with them.
Once the agreement is formalized, request the Avantio support team for the access credentials through the platform: http://support.avantio.com
Our team will provide you with the API username and password, which you must give to the Roommatik team to complete the integration.
If you are already using Avantio's online check-in, you need to notify us when you start working with Roommatik, as technical errors could occur due to two online check-in systems operating simultaneously.
Synchronization from Avantio
Data synchronized from Avantio to Roommatik:
Accommodation data (accommodation name, address)
Reservation ID
Check-in and check-out dates
Guest name
This is a one-way synchronization, meaning that data is only sent from Avantio to Roommatik. No updates are received back from Roommatik to Avantio.
Support page
Roommatik has a knowledge base where customers can find support pages.
These help pages are available in Spanish, English, and French. For more information, click here.
Contact
Commercial contact
Ana Boo and María Méndez
Email: [email protected]
Onboarding contact
Ana Boo and María Méndez
[email protected]
Website:
No longer working with this partner? Make sure to deactivate your account!
If you don't deactivate through Avantio, the partner will still have access to your data.
Submit a support request and deactivate your account from here.