Outstanding collections are one of the most delicate parts of accounting management. Keeping them under control not only prevents forgetfulness or delays, but also gives you a real view of your agency's future liquidity. With the list of pending payments, you can see in one place which income is about to arrive, who it comes from, and when you should receive it.
What is the list of pending payments
It is a report that shows all payments that have not yet been received, along with the remaining time until their collection and the responsible party (whether the tourist or the portal/intermediary).
👉 Useful tip: check this list periodically to anticipate issues and better plan your cash flow.
How to access the list
Go to the "Accounting" tab.
Click on "Invoicing and payments."
Select "Payments" → "List of pending payments."
The system will automatically show you the payments sorted by the days remaining to receive them.
Customize the information
You can apply filters to easily find what you're looking for. The most useful ones are:
Accommodation
Reservation Reference
Expected collection date
Status (pending or collected by the portal)
Amount
Days remaining until collection
Payer (tourist or portal)
👉 Attention to detail: this level of filtering allows you, for example, to check only the payments that should come in the next week or those that depend on a specific portal.
Available actions
From the list you can:
Export the information to Excel or CSV to work on it outside the system.
Change the status of payments (pending, paid, or collected by the portal).
Modify the payment method (cash, POS, transfer).
👉 Best practices: document any change of status or payment method. This way, you'll maintain a clear history and avoid confusion during audits or internal reviews.
Additional resources
List of received payments
Payments to be made
Accounting Export data