Description

Enso Connect is an AI-powered guest experience platform designed for professional vacation rental businesses. Its goal is to personalize and monetize interactions throughout the entire guest journey. It uses AI and "if this, then that" conditional logic to guide guests through a seamless digital experience, from booking to check-out, and even beyond. Its features include an AI-powered unified inbox for messaging, a custom guest app, personalized upsells, digital guides, contactless check-in (with or without smart locks), white-label identity verification, CRM functionalities, and more. Enso Connect integrates with property managers' favorite tools, making it easier to scale hospitality businesses and increase revenue per guest.

Products

AI-Driven Communication

Enso Connect's AI-based unified inbox allows property managers to communicate with guests through various channels like email, SMS, WhatsApp, and Airbnb messages. With EnsoIA, property managers can prioritize communication based on sentiment, customer-generated revenue, booking stage, and much more. They can also create automated scheduled messages based on rules and recognize the context of each conversation, unlocking data.

Features and tools of Enso Connect communication:

Unified inbox. More info -> https://ensoconnect.com/unified-inbox/

Inquiry to booking converter. More info -> https://ensoconnect.com/inquiry-to-booking-converter/

Boarding Pass Guest App

Enso Connect's Boarding Pass is a web app for guests that guides them throughout their stay, from check-in to check-out. It includes features like guest data collection, identity verification, agreements, fees, upsells, and step-by-step instructions for check-in and check-out. This app requires no downloads and can be customized according to the guest journey.

Features and tools of Boarding Pass:

Guest screening and verification: https://ensoconnect.com/guest-screening-and-verification/

Guest data collection: https://ensoconnect.com/guest-data-collection/

Vacation rental agreements: https://ensoconnect.com/vacation-rental-agreements/

Security deposit, damage waiver, and other fees: https://ensoconnect.com/security-deposit-damage-waiver-and-other-fees/

Contactless check-in: https://ensoconnect.com/contactless-check-in/

Contactless check-out: https://ensoconnect.com/contactless-checkout/

Digital guidebooks: https://ensoconnect.com/digital-guidebooks/

Smart locks: https://ensoconnect.com/smartlocks/

Personalized upsells: https://ensoconnect.com/personalized-upsells/

Affiliate links and local services: https://ensoconnect.com/affiliate-links-and-local-services/

EnsoIA

EnsoIA streamlines content creation and guest response, saving a lot of time. This AI feature is used in the unified inbox, where it automatically generates a response to the latest message. It allows for message customization to refine the generated response. Besides messaging, EnsoIA helps generate content for digital guides, check-in and check-out instructions, upsell descriptions, and more. The system uses sentiment analysis to enhance guest interactions, resolve issues faster, and increase 5-star reviews.

Features:

EnsoIA Demo: https://ensoconnect.com/enso-ai-chatgpt-integration/

AI-Sentiment Analysis: https://ensoconnect.com/ai-sentiment-recognition/

Custom Workflows (Guest Journey Editor)

Enso Connect allows operators to create personalized guest journeys with no-code automation and configuration conditions to suit different workflow scenarios. The Guest Journey Editor tool simplifies the creation and configuration of messaging, verification, check-in/out, and upsell processes with templates and step-by-step guides. Automations can be set up by booking channel, guest sentiment, travel reason, and other data points, collected or centralized on the platform.

Features:

Custom automations and workflows https://ensoconnect.com/custom-automations/

Guest Journey Editor https://ensoconnect.com/guest-journey-editor/

Benefits

AI and data-driven software

Enso Connect helps vacation rental companies scale by using data collected from guest interactions to increase efficiency and revenue. Thanks to AI and data analysis, Enso Connect automates tasks, identifies sales opportunities, and personalizes the guest experience.

AI-Based Communication

Streamline communication with your guests effortlessly using AI, integrating SMS, email, WhatsApp, and Airbnb messages. Enhance guest satisfaction by reducing response times and leveraging AI to quickly address inquiries and provide essential information tailored to each guest's preferences. Make the most of every booking and sales opportunity by deploying automated and personalized messaging.

Custom Workflows

With the "if this then that" conditional logic, property managers can set up custom workflows and processes tailored to their specific needs. Enso Connect helps operators manage their properties in the best possible way to achieve their business goals, from messaging to verification, check-ins, upselling, and much more.

Tech Stack Optimization

Enso Connect streamlines property management by connecting operators' favorite tools into a single platform. It resolves the complexity of multiple systems needed to enhance the guest experience by integrating various solutions into a single journey.

Boarding Pass app

Increase customer satisfaction by simplifying and enhancing their experience, leading to higher satisfaction levels. Effectively monetize guest interactions by offering upsells and incorporating affiliate links in your communications. Protect your properties with comprehensive agreements, security deposits/damage waivers, and third-party verification solutions under your brand. Drive repeat business and secure direct bookings by employing data collection strategies and offering personalized communications tailored to each guest's preferences.

Languages

Web

English

Sales Markets

Global

Success Stories

https://ensoconnect.com/resources/scaling-local-luxury-concierge-with-ai-powered-guest-experience-and-messaging (NEW!)

https://ensoconnect.com/short-term-rental-brand-consistency-efficiency-and-scalable-operations/

https://ensoconnect.com/expanding-hospitality-brand-with-guest-experience-and-communication/

https://ensoconnect.com/luxury-hospitality-remote-management-case-study/

https://ensoconnect.com/case-study-chalets-hygge/

Customer Profile

Enso Connect's ideal customer profile (ICP) targets professional vacation rental property managers who oversee 20 or more properties and are focused on expanding their business.