Description
Yaago is an innovative hotel technology solution that allows property managers and hoteliers to reinvent the complete guest experience while maximizing operational efficiency and connecting their preferred services.
The Yaago guest experience is a unique journey that simplifies life for all stakeholders in the industry: timely information shared with explanatory videos for travelers, the ability to offer additional services from the welcome booklet for property managers, and comprehensive preparation information for teams to ensure everyone's satisfaction.
Streamline your property management tasks with Yaago's intuitive platform. Thanks to our connection with Yaago, you can effortlessly manage your properties. From managing bookings to handling property details, you can easily navigate all aspects of your vacation rental operations. Say goodbye to manual data entry and spreadsheets: Yaago's centralized system allows you to effortlessly oversee all your properties in one place.
Products
1. Digital Welcome Booklet
Increase guest satisfaction by offering personalized experiences through Yaago's digital welcome booklet. Create interactive guides with images and videos that include property instructions, local recommendations, and must-see spots in the area. These guides can be automatically shared with guests before their arrival, enhancing their stay and making you a standout host.
Guests receive a digital welcome booklet upon confirming the booking. This booklet includes all necessary details and personalized sales options tailored to their interests. Guests can explore and select additional offers of their choice directly from the digital welcome booklet. With just a few clicks and thanks to our integration with Stripe, they can secure the chosen services by purchasing directly from the digital welcome booklet, enhancing their journey.
How is it sent?
From Yaago. Personalized emails can be sent before the stay, with essential information, directions, and even recommendations on nearby attractions. As part of the guest journey, Yaago's integration allows property managers to automatically generate personalized welcome booklets to be shared via a specific URL.
From Avantio. Yaago will provide you with the static URL that will contain the variable part corresponding to the Booking ID.
You will need to add this link to your Booking Confirmation Template or create a new template for sending Yaago's welcome booklet.
The rest of the process is automatic. The Booking ID field in the URL will automatically change for each booking, updating the booklet accordingly. Then, the sending is automated, as usual, using the Harmony system.
When is it sent?
It is usually sent upon confirming the booking, considering that some of the information it contains may be hidden until the deposit is made.
2. Online Check-In: Simplified Arrival Experience
Make guest arrivals smooth, safe, and efficient with Yaago's online check-in feature. As a vacation rental manager, offering a hassle-free check-in experience is crucial for guest satisfaction. By offering a digital check-in option, you are enhancing the overall guest experience. Guests can enter the property without delays, allowing them to start enjoying their vacation immediately.
Yaago's Online Check-In is optional and only available for PREMIUM accounts. Additionally, Yaago does not export guest data to any authority.
Technically, it is not possible to run two Online Check-In systems simultaneously. However, there is a simple way to switch off Avantio's Online Check-In to use only Yaago's Online Check-In.
Moreover, Avantio's Online Check-In is a module. This means it can be activated or deactivated at any time. Therefore, if you wish to work exclusively with Yaago's online check-in, make sure to request the deactivation of Avantio's check-in module from the Support team.
3. Smart Locks: Modern Convenience, Maximum Security
Yaago's integration with smart locks brings a new level of security, convenience, and efficiency to the check-in and check-out process for vacation rental managers and their guests. By seamlessly connecting with smart lock systems like Igloohome (direct integration with Avantio), Nuki, or TheKeys to generate access codes, Yaago ensures a smooth and secure access experience while enhancing the overall guest experience.
Yaago's integration with smart lock systems like Igloohome (direct integration with Avantio), Nuki, or TheKeys allows property managers to effortlessly generate access codes. Whether for check-in or check-out, access code creation can be seamlessly done within the Yaago platform. Each guest receives a unique access code tailored to the duration of their stay, providing an additional layer of security by ensuring access is granted only to those who need it. The access codes generated through Yaago's integration are scheduled to automatically expire after the guest's stay. This eliminates any concerns about unauthorized access, ensuring security is not compromised.
Yaago will communicate the Smarlock code (Nuki, Igloohome, theKeys) via email, through the OTA inbox, or directly in the welcome booklet. The welcome booklet can also provide buttons to open doors, preventing the guest from downloading a specific app.
4. Automated Workflows, Operations Management
Streamline your daily tasks and improve efficiency with Yaago's automated workflows. From guest communication to cleaning schedules, Yaago's automation tools free up your time so you can focus on delivering exceptional guest experiences. Set up automated messages, notifications, and reminders to keep operations running smoothly.
This service is fully managed from the Yaago platform. No information is sent to Avantio.
All operations are based on the reservation itself. Once a reservation is created in Yaago, Yaago will create the associated tasks (inspection, check-in, check-out, cleaning). Yaago can also manage recurring tasks and one-time tasks. All tasks can be assigned to team members (internal or external) and each member reports the work done. They can set the time spent, upload videos, photos, or open a dispute. Team members have their own mobile app https://play.google.com/store/apps/details?id=com.yaago&hl=en&gl=US available in app stores (only for PREMIUM users).
Benefits
1. Digital Welcome Booklet
Enhance the guest journey: Delight your guests with personalized welcome booklets that provide relevant local information and instructions, ensuring they have a memorable stay. Personalized experiences make guests happier, which translates into better reviews and ratings.
Increase revenue: Generate additional income by offering guests optional complementary services directly through the welcome booklet, maximizing your revenue potential. At the same time, you will enhance your guests' experiences: they can customize their stay with add-ons like airport transfers, spa services, among others, making their trip truly special.
2. Online Check-in: Streamlined Arrival Experience
Guests can conveniently complete check-in procedures before their arrival, reducing wait times and ensuring a smooth arrival experience. Property managers save time and resources that were previously spent on manual check-in processes.
3. Smart Locks: Modern Convenience, Maximum Security
Yaago integration prioritizes security without compromising convenience. Access codes are unique for each guest and stay, reducing the risk of unauthorized entry and providing peace of mind to both guests and property managers.
4. Automated Workflows, Operations Management
Time Efficiency: Automate routine tasks like guest communications, cleaning schedules, and maintenance requests, freeing up your time for strategic tasks.
Error Reduction: Automation minimizes the risk of manual errors, ensuring consistent and reliable operations.
5. Unleash the Power of White Label with Yaago: Elevate Your Brand, Enhance Your Services
At Yaago, they understand that your brand's identity and reputation are crucial in the vacation rental sector. That's why they offer powerful white-label options that allow you to customize and brand the Yaago platform as your own, providing a seamless and consistent experience to your customers and partners. With Yaago's White Label, your customers will interact with a personalized interface that reflects your brand's aesthetics and personality.
Adapt the platform to match your brand's colors, logo, and visual elements. This level of customization ensures that your brand remains at the forefront throughout the guest's journey and also for your team.
6. Exceptional Support
Yaago is more than software: it's a partnership. Their dedicated support team is here to assist you every step of the way. If you have questions, need guidance, or want to optimize your Yaago experience, Yaago experts are just a click away. With Yaago, you will never be alone in managing your vacation rentals.
Access Yaago's extensive library of guides, tutorials, and articles in our Help Center. It's a valuable resource for troubleshooting common issues and learning about advanced features. They offer personalized training sessions to help you and your team maximize the potential of Yaago's features. Yaago's goal is to equip you with the tools that will help your company excel.
Languages
Website
English
French
Spanish
Markets
France, United Kingdom, Spain, Portugal, Italy, Germany, Switzerland
Yaago can work with property managers based in the indicated countries to better onboard them, while their properties can be located anywhere else. Yaago is already managing customers with a 6-hour time difference, so even if a customer, based in Mexico, is interested in Yaago, Yaago is capable of managing that customer.
Success Story
Customer Profile
Property managers with more than properties.
Rates
Yaago offers two pricing options: Performance and Premium.
Performance starts at 20 euros per month for the initial property, with an additional charge of 5 euros per month for each additional property.
Premium starts at 150€ per month for the first 15 properties, with an additional charge of 10€ per month for each additional property.
Support and Business Contact
Sales and Onboarding
Remi Cannessant
+33 667178567
Yaago Reflections
"People come to Yaago because they've heard about it, discovered it in a partner's marketplace, or through social media. What people appreciate when they discover Yaago is our human, friendly, and warm approach.
We prioritize the needs of our customers without any compromise. The customer feels supported, accompanied, and heard throughout their journey with us. They also admire the unparalleled responsiveness of the Yaago team.
Yaago was founded because the two co-founders of the platform are owners who rent out their apartments for short stays and because they strive to offer the best possible customer experience. We understand what it means to welcome travelers and we must give our best to ensure that the customer experience for their tenants meets everyone's expectations.
One of the secrets lies in our ability to anticipate. Customer satisfaction is our top priority. This is how the platform was developed. How can we ensure that the customer experience is optimal, leading to good reviews and even encouraging guests to return? Because the most beautiful reward, the most revealing sign of customer loyalty, is when they return to our accommodations.
All of Yaago's features have been created with customer satisfaction in mind. That's why we advocate for co-creation and remain attentive on the ground, continuously striving to better meet the needs of our users" - Remi Cannessant, Director of Operations and Co-founder.