Operations
The Breezeway operations platform is designed to streamline your property management tasks, making it easier than ever to maintain high standards and ensure guest satisfaction. With automated workflows, you can eliminate last-minute scheduling headaches by seamlessly communicating changes to your team.
Empower your team with customized checklists tailored to each property, accessible through the Breezeway mobile app, which supports 10 languages. This allows your staff to complete tasks consistently and thoroughly, regardless of their location or language preference.
Gain confidence in your property's readiness with real-time monitoring and issue triage. Breezeway allows you to track progress and quickly address reported issues, ensuring everything is in perfect condition before guests arrive.
Additionally, Breezeway simplifies inventory management. Control your stock levels and associated costs in a centralized location, ensuring optimal inventory management and profitability. This feature helps you avoid shortages and overstock, ultimately saving time and money.
Breezeway Operations offers a comprehensive solution to enhance the efficiency of your property management, from cleaning to maintenance and inspections, all managed in a dashboard that allows you to focus on delivering exceptional experiences to your guests.
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Messaging
The Breezeway messaging platform consolidates your text and WhatsApp conversations into a single, easy-to-use inbox, giving you the visibility you need to efficiently monitor and respond to guests. By integrating with Airbnb and WhatsApp, Breezeway ensures smooth communication with guests, whether local or international.
Save time with ready-to-use templates and AI-driven suggested replies based on property and booking data stored in Breezeway. This feature allows you to quickly respond to common questions and provide accurate information to your guests.
Increase your revenue by automatically identifying "free night" opportunities and offering stay extensions to guests. This proactive approach helps maximize occupancy and boost your bottom line.
Breezeway also allows you to quickly resolve issues reported by guests and send automatic status updates as tasks are completed. This ensures guests are informed throughout their stay, enhancing their overall experience and satisfaction.
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Guide
Breezeway Guide is an essential tool for effortlessly enhancing guest experience and operational efficiency in hospitality. Our intuitive welcome book consolidates all vital guest information into a single accessible resource, ensuring smooth communication and minimizing unnecessary back-and-forth. Integrated with advanced features like personalized local recommendations and multiple templates, Breezeway Guide enables operators to deliver personalized experiences that exceed guest expectations and increase positive reviews.
Optimize revenue streams with Breezeway Guide's sales opportunities, effortlessly adding services and personalized experiences based on guest preferences and booking history. This proactive approach not only enhances guest satisfaction but also boosts revenue. Additionally, Breezeway Guide simplifies operations by automating routine tasks and providing real-time updates on guest requests and property maintenance.
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Assist
Breezeway Assist is your dedicated team of hospitality professionals offering 24/7 support to enhance the guest experience. Available 24 hours a day, 7 days a week, 365 days a year, Assist ensures prompt and professional responses to guest texts and calls, allowing you to focus on delivering exceptional hospitality without interruptions. Delight your guests with personalized communication from our Breezeway-trained team, freeing your staff from after-hours requests and ensuring all guest concerns are promptly addressed.
Gain peace of mind knowing that Breezeway Assist is there to listen to guests and respond with the care and attention your brand promises. By entrusting customer communications to our specialized team, you will increase customer satisfaction, foster loyalty, and maintain operational efficiency around the clock. *Assist is available in North America, Australia, and the United Kingdom.
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