Operational Checklist
Customer Service | |
Cancellation Insurance | |
Damage protection coverage up to €3,000 within the cancellation insurance | |
Damage protection insurance up to €3,000 | |
Damage protection up to $5,000,000 (not an insurance provider), inclusion coverage | |
Online deposit management | |
Damage waiver for vacation rentals | |
Online deposit management without blocking the card limit | |
Multicurrency deposit management | |
Guest Screening | |
Inclusion insurance | |
Optional insurance | |
Payment of the % of the Damage Waiver price | |
Payment of the fixed price | |
Exclusion of bookings older than 90 days | |
Includes Guest liability | |
Includes Owner liability | |
European coverage | |
Worldwide coverage |
Onboarding
Process
Once the contract is signed, the sales team introduces the onboarding team, which makes a welcome call to the customer.
The onboarding team sends the customer a partner package. This contains the relevant information for the customer to add to their listings and booking confirmation emails. This way, guests will know about Superhog.
The activation team creates the PMs dashboard and ensures that Avantio is correctly connected to their account.
Once the customer is ready to start verifying their bookings and get up and running, the activation team will import the manager's listings from Avantio.
After your guests are verified by Superhog, it will be communicated whether they are verified or not. If they are not and the Property Manager wants to assume the risk, the deposit status update will have to be done manually and Superhog will not cover any damage.
The goal of Superhog is for customers to be active within 10 days after signing, although it usually takes no more than 5 days.
Integration Process
Please request the connection with SUPERHOG only after signing with SUPERHOG and having your SUPERHOG access data.
When you have your access data and an agreement with SUPERHOG, request the connection with SUPERHOG by creating a ticket to Avantio support.
The support team will provide you with the necessary credentials to open an automatic synchronization between Avantio and SUPERHOG.
When you have the credentials provided by Avantio, go to the SUPERHOG login page and enter your existing login details (NOT THE CREDENTIALS PROVIDED BY AVANTIO)
Once logged in, in the SUPERHOG dashboard, click Integrations in the left sidebar menu. At the top of the page select Authentication. Choose Avantio and enter the credentials provided by Avantio support. Now the synchronization between Avantio and SUPERHOG is established.
Contact
Contact for customer activation/deactivation
Kayla Perez
No longer working with this partner? Make sure to deactivate your account!
If you do not deactivate through Avantio, the partner will still have access to your data.
Send a support request and deactivate your account from here.