When managing accommodations, every detail matters. Making it easy for a guest to find the field to enter their email or to make a booking without unnecessary steps can be the difference between receiving an inquiry and losing it. The good news is that you decide what information to request and how to present it, flexibly and tailored to your needs.
What can you do with this form?
The contact and bookings form module allows you to customize what data the tourist must fill out when requesting information or making a booking. Additionally, you can define whether a field is mandatory or optional, ensuring nothing essential is missing and avoiding unnecessary information requests.
How to access
Go to the WEB / Web Configuration menu.
Access the VRMS Web Configuration module.
Within this section, select Contact and Bookings Form.
Step by step: customize the fields
Open the form editor.
Review the list of available fields.
Drag the fields from one column to another to define their position.
Mark if each field will be mandatory or optional.
Save the changes to apply them on your web.
Note that the fields for name, surname, and email are mandatory by default.
How is it displayed on the web?
The guest can access the forms in two ways:
When they decide to proceed with the booking.
When they click on the “Contact” button.
Booking form:
Contact form:
This form should not be confused with the contact form displayed on the “Contact” page in your menu:
To modify this form, you must contact our Support team.
Best practices
Ask only for what's necessary: too many fields can deter travelers.
Ensure that mandatory fields are truly essential
Add clear notes if a field might cause confusion.
Quick checklist
Have I defined which fields are truly necessary?
Did I save the changes in the module?
Common mistakes
Making all fields mandatory: this can increase form abandonment.
Not testing the form after configuring it: always review how the tourist will see it
👉Useful tip: Now that you know how to configure your contact and bookings form, I recommend reviewing it from a guest's perspective. Test it as if you were the one booking: you'll spot small details that make a big difference in the traveler's experience.
Additional Resources
Managing search parameters
Privacy policy on your web
Frequently Asked Questions
Can I change the order of the form fields?
Yes. You just need to drag the fields to the desired position.
Where is the data entered by the tourist stored?
The information is recorded directly in your VRMS system so you can manage it from there.Can I have different forms depending on the type of accommodation?
No, the configuration applies to the general form
What happens if I don't save the changes after editing the form?
The adjustments will not be applied on your web, and the form will continue to display with the previous configuration.