Description
In its commitment to hospitality excellence, Radefy presents GEA: the ultimate Guest Experience App platform. Designed to enhance guest satisfaction and optimize operations, GEA offers an unparalleled white-label web application equipped with advanced communication and artificial intelligence features.
By partnering with GEA, hotel and short-term accommodation managers enter a new era in hospitality, where every guest interaction is designed to be seamless.
GEA is not just about creating tools, but about transforming the art of hospitality into an extraordinary experience. While you focus on providing exceptional service, GEA empowers you to make it even more memorable. From personalized communication to innovative AI-driven solutions, GEA enhances every aspect of guest interaction, ensuring unforgettable stays and loyal customers.
Products
GEA (Guest Experience Application) by Radefy is a next-generation platform designed to revolutionize property management and elevate guest satisfaction.
It offers a fully digital check-in and check-out process via mobile devices, eliminating wait times and enhancing guest convenience. The app allows instant communication through WhatsApp, Viber, SMS, and GEA's multilingual chat, which includes automatic translation in 165 languages, ensuring clear and effective interaction.
An AI assistant manages guest requests, reducing staff workload and speeding up response times.
Additionally, GEA integrates with local suppliers, allowing guests to book tickets, tours, and restaurants even before their arrival, enriching their travel experience. They can also easily coordinate their airport or port transfers directly from the WebApp.
GEA helps property managers improve operational efficiency, reduce costs, increase revenue through local experiences and transfers, and at the same time, enhance guest satisfaction, becoming an essential tool for modern hotel management.
For property managers in Greece, GEA offers, as an additional complement, an automated service that:
Automatically calculates, for each booking, the amount that must be uploaded to the AADE
Provides the accountant with a report containing all necessary data for the AADE upload
Allows the accountant to upload completed bookings (check-out) directly to the AADE
Provides a status for each booking (Success, Pending, Error)
Allows the accountant to correct any errors in bookings with "Error" status and automatically resend them to the AADE
Benefits
The GEA platform allows property managers to use the White Label WebApp feature to create their own fully customizable web application. Managers will benefit from using the WebApp by leveraging the following key features:
Online check-in form
Digital accommodation guide
Automated check-in / check-out (e-keys)
Real-time multilingual communication (165 languages)
Integration of your WhatsApp, Viber, and SMS account into the communication center
Complete management of the guest journey
Task management
AI-powered assistant
Direct sale of local experiences and transfers to guests, increasing your revenue
Available Languages
English
English
Sales Markets
Global
Success Story
Transforming the Guest Experience with GEA in Greece
George Papadopoulos, a property manager, oversees 76 apartments spread across the beautiful landscapes of Greece. From the bustling streets of Athens to the serene beaches of Crete, George's properties are in high demand. However, managing such a vast portfolio posed significant challenges in guest communication, customer satisfaction, and revenue optimization. That changed when he discovered GEA (Guest Experience Application) by Radefy.
Revolutionizing Guest Communication and Satisfaction
Before using GEA, George struggled to keep up with guest inquiries and ensure a smooth check-in/check-out process. Implementing GEA completely transformed this part of his business. The platform's automated communication features — including chat, SMS, and WhatsApp with automatic translation in 165 languages — allowed him to effortlessly communicate with his international clientele.
Guests appreciated the immediate and clear responses, which was reflected in their feedback. George's properties went from an average rating of 8.5 to 9.5 on major booking platforms. A standout review noted: "The communication was flawless. We felt attended to at all times, even speaking different languages!"
Increasing Revenue with Local Experiences and Transfers
GEA's integration with local suppliers of experiences and transfer services added an extra layer of convenience and luxury for George's guests. Through the app, guests could easily book everything from museum tickets and guided tours to daily cruises and restaurant reservations, all before even arriving in Greece.
This not only enriched their stay but also opened new revenue streams for George.
In just six months, George reported a 16% increase in revenue, directly attributable to the additional services offered through the GEA platform. Guests frequently praised the booking process, highlighting how easy and convenient it was.
"Booking our excursions and transfers through the app was so easy. It made our vacation truly unforgettable", commented a satisfied guest.
A Future of Continued Success
George’s experience with GEA showcases how technology can revolutionize property management, enhance guest satisfaction, and drive revenue growth. With GEA, George not only managed to streamline operations across his 150 apartments, but also elevated the overall guest experience, setting a new standard for hospitality in Greece.
“GEA has been a game-changer for us. Our guests are happier, our communication is smoother, and our revenue is higher than ever. I can’t imagine managing my properties without it.” - George Papadopoulos.
GEA by Radefy is indeed paving the way for a smarter, more efficient hospitality industry, ensuring that property managers like George can focus on what they do best - providing exceptional guest experiences.
Ideal Customer Profile
The ideal profile of a GEA property manager is a forward-thinking, tech-oriented professional who manages medium to large-sized tourist properties. They prioritize guest satisfaction and operational efficiency, seeking innovative solutions that allow them to automate processes, improve communication, and offer exceptional experiences to their customers. This manager values the integration of smart technologies to automate tasks, reduce costs, and provide personalized services, ensuring a smooth and memorable stay. Additionally, they are committed to sustainability and constantly seek to optimize energy consumption and reduce the environmental footprint of their operation.
Pricing
14-day free trial.
Pricing options available on the website:http://www.geatour.com/pricing
Support and Sales Contact
For Sale
Contact: Athanasios Piliounis
Email: [email protected]
Phone: +30 210 953 3110
Customer Activation and Deactivation / Onboarding
Contact: Athanasios Piliounis
Email: [email protected]
Phone: +30 210 953 3110