Set up check-in instructions and check-out tasks on Airbnb
Providing your guests with clear instructions on how to arrive and leave the accommodation is key to ensuring a smooth experience. With Channel PRO, you can easily set up these directions, both at the company level and for each accommodation.
Check-in Instructions
Check-in instructions explain to the guest how to access the accommodation. You can choose one of these options:
Self-check-in with building staff
Self-check-in with key safe
Self-check-in with smart lock
Self-check-in with keypad lock
Host reception
Other option
How to set it up
Go to Channel PRO > Check-in/Check-out.
Select one check-in option.
Add a mandatory description explaining the procedure.
Save the changes.
👉 Attention to detail: guests will receive these instructions 48 hours before their stay begins.
Important Rules
Only one check-in method can be set per accommodation.
There is no character limit for the description.
Just write the description in one language: Airbnb will automatically translate it.
Check-out Tasks
Check-out tasks tell the guest what to do before leaving. You can select as many as you need:
Return the keys
Turn off lights and small appliances
Take out the trash
Lock the door
Collect used towels
Additional requests
How to set it up
Go to Channel PRO > Check-in/Check-out.
Check all the tasks you want to apply.
(Optional) Add a brief description to each one.
Save the changes.
Important Rules
Check-out instructions are shown on Airbnb before booking, helping the guest decide.
Character limit:
140 characters for standard tasks.
400 characters for "Additional requests".
👉 Helpful Tip: keep tasks simple and reasonable. Excessive instructions can lead to negative reviews.
Best Practices
Clarity above all: use simple and direct sentences.
Balance: ask for just enough. Avoid long task lists that make the listing less appealing.
Consistency: align your instructions with the house rules and accommodation description.
Regular review: update these directions if you change the access method or check-out rules.
Quick Checklist
Have I selected a single check-in method and described the procedure?
Are the check-out tasks clear and reasonable?
Have I used the correct number of characters for each task?
Have I checked that the information appears correctly on Airbnb?
Conclusion
A simple check-in and well-defined check-out make for a stress-free guest experience. Set up these options in Channel PRO to offer transparency from the start and improve your reviews on Airbnb.
Additional Resources
Frequently Asked Questions
Can I set up more than one check-in method?
No. You can only select one per accommodation.
When do guests receive the arrival instructions?
48 hours before their stay begins.
Are check-out tasks shown before booking?
Yes. They are visible on the Airbnb listing so the guest knows in advance.
Is it mandatory to add a description to check-out tasks?
No, but it is recommended for clarity.
In what language should I write the instructions?
In one language only. Airbnb automatically translates them into others.