Reviews are one of the most valuable ways to build trust and attract new bookings. That's why, after check-out, your customer will automatically receive an email inviting them to share their opinion about their stay.

Additionally, you can decide how these reviews are managed from the configuration: choose when they are sent, validation of the reviews, etc.

Main Benefits

More visibility: your accommodations stand out from the competition.
Immediate trust: travelers value reading real experiences before booking.
Flexibility: you choose how and when to request and display reviews.

Additionally, users of your web can sort search results by reviews, making it easier for the highest-rated accommodations to appear first.

Configuration Options

Access the menu WEB → Web Configuration to define how your reviews will work:

Validate before publishing
If you activate this option, reviews will not automatically appear on your web. You can review them first and decide which ones to publish.
Time of sending
Choose how many days after check-out the message will be sent from the system.
Validity days
Define how long the form link will be active for the guest to complete it.
Receive a copy of reviews
If you add an email in this field, you will receive a notification and a copy of each registered review there.

How Sending Works

By default, the system automatically sends the email to customers who booked through your website.

You can also configure that customers of manually entered bookings in the VRMS by your team receive the automatic email.
For portal bookings, you can send the email from the booking record by clicking "Send" (it will be activated when the status is "Confirmed" or "Paid").
Another option is to include the review link in the document templates of the "Booking" category.

👉 Attention to details: the email the customer receives includes a link to a form on your web. This message is automatic and cannot be edited.

👉 Attention to details: the email the customer receives will not be sent if the booking is not in Paid or Confirmed status or if it is an agency or tour operator booking.

Display Reviews on Your Website Advertisements

In the section Accommodation Record → Web Configuration you can decide if you want to display reviews on your website advertisements. These will appear as an integrated block within the design of your advertisement record.

Additionally, you can adjust the display order by moving the corresponding box. To activate it, you just need to check the option "Reviews: send and view on the web".

How Reviews Are Displayed in Your Advertisements

Additionally, the user has the option to sort their search results by reviews:

Best Practices

Activate prior validation if you want to protect your online reputation by reviewing before publishing.
Respond to reviews, even negative ones, to show commitment to your guests.

Main Advantage

With these configurations, you can collect opinions automatically and display real reviews on your web, which increases trust, improves the visibility of your accommodations, and multiplies your conversion opportunities.

Frequently Asked Questions

Can I customize the review request email?
No. The email is system-generated and cannot be modified.

How can I receive a copy of each review?
By adding your address in the notification field within the review configuration.

Can reviews be sent to portal bookings?
Yes. From the booking record, by clicking "Send", as long as it is in "Confirmed" or "Paid" status.

What happens if I don't set a time limit?
The link will remain active indefinitely so the guest can submit their review at any time.

What is the difference between prior validation and automatic publication?
With prior validation, you decide which comments are published. With automatic publication, they are directly synchronized on your web.

Main Advantage

With these options, you better control the reputation of your accommodation, maintain communication with your guests, and keep an internal record of everything they say about their experience. And if you decide to display the reviews on your web, you will provide extra transparency and trust to future customers.