Manage Your Accommodations on Expedia from Channel PRO
When managing multiple properties across different platforms, keeping track of which accommodations are active and which are not is key to avoiding surprises and optimizing your sales. Connecting and disconnecting your properties from Expedia directly from Channel PRO is quick, secure, and saves you time, allowing you to focus on what really matters: providing an excellent experience for your guests.
🔹How to Activate an Accommodation on Expedia
To start displaying your property on Expedia, you first need to establish the connection from Channel PRO. The process is intuitive, but there is a critical step that ensures all information syncs correctly.
⚙️Step-by-Step for Activation
Access your Channel PRO and go to the "My Business" menu.
Enter the "Accommodation Activation" section. You will see a list of your properties.
Locate the accommodation you want to activate, which will appear as "Disconnected."
Click the arrow next to the status and select "Connect."
A pop-up window will appear where you must choose whether it is a new or existing establishment.
New Establishment
Choose this option when the property does not yet exist on Expedia. Channel PRO will automatically transfer the information loaded in Avantio to create a new hotel ID on Expedia.
Accommodation Name: the system suggests one, but you can modify it; it must be between 1 and 40 characters.
Attention to Details: Expedia avoids duplicates; if an accommodation is already registered at the same address, the creation will fail.
Helpful Tip
A clear and descriptive name makes it easier for travelers to identify you and will increase your property's visibility.
Associate with Existing Establishment
Use this option if:
The property already exists on Expedia but is not yet linked in Avantio.
The Expedia hotel ID is already saved and you want to associate it with one of your properties.
Key Steps:
Establishment: select the hotel ID you want to link your property to.
Room: choose the corresponding room; if it's new, use a generic Expedia name.
🔹 How to Deactivate an Accommodation
If you need to temporarily or permanently remove a property from Expedia, the procedure is simple, but there is a critical detail you must not overlook.
Step-by-Step for Deactivation
Return to the "Accommodation Activation" section.
Find the property you wish to remove, which will be listed as "Connected."
Click the arrow and select "Disconnect."
Confirm the action; the property will be deactivated in Channel PRO.
Common Mistakes
When an accommodation is deactivated from Channel PRO, synchronization stops but the accommodation will remain in the Open/Bookable state on Expedia. Therefore, it is necessary to contact Expedia and request the closure of the accommodation.
You can now accurately manage which properties are active on Expedia, control your inventory, and align your distribution strategy without complications.
🔹Frequently Asked Questions
What should I do if my property was already on Expedia but managed with another system?
You should use "Associate with Existing Establishment" to link your property with the already created profile.
When creating a "New Establishment," can I change the suggested name?
Yes, you can and should edit it to be clear and marketable, as long as it does not exceed 40 characters.
Is it enough to deactivate the accommodation in Channel PRO to stop receiving bookings?
No. Only synchronization is interrupted. It is mandatory to contact Expedia to close the sale on the portal.
Why might the creation of a new establishment fail?
The most common reason is that Expedia already detects a property registered at the same address. In that case, use the option to associate with an existing establishment.