Activate or Deactivate Accommodations on Booking.com from Channel PRO
Managing which properties are active on Booking.com is one of the key tasks to keep your inventory under control. From Channel PRO, you can easily activate or deactivate accommodations, although there are some important details you need to know to avoid errors or confusion.
How to Activate an Accommodation
To activate a property on Booking.com from Channel PRO, follow these steps:
Go to the «Accommodation Activation» section.
Click the arrow in the corresponding box and select Connect.
Choose one of the three available options:
New Establishment: use this when the property does not yet exist on Booking.com. Information from Avantio will be uploaded, and a new hotel ID will be generated in your Booking.com extranet.
Associate with Existing Establishment: select this if you already have a hotel ID on Booking.com and want to link it with your property in Avantio.
Link Establishment from Booking.com: use this if the hotel ID exists on Booking.com but is not yet registered in Avantio. In this case, you will need to manually enter the ID.
Complete the configuration:
Establishment: review or modify the name as it will appear on Booking.com.
Room: select a valid name from the dropdown. If the hotel already exists, you must choose the correct room ID (e.g., hotel ID + «01», «02», «03»…).
👉 Pay Attention to Details: Booking.com applies specific rules to hotel names. They cannot be in all caps, should not contain more than 4 consecutive digits or punctuation symbols, and must be between 3 and 255 characters.
How to Deactivate an Accommodation
Go to the «Accommodation Activation» section.
Click the arrow in the box and select Disconnect.
Keep the following in mind:
Synchronization with Booking.com will stop immediately.
However, the accommodation will remain in the "Open / Bookable" status on Booking.com.
Therefore, you must contact Booking.com directly to request the closure of the accommodation in the extranet.
New: Access to the Booking.com Extranet
Since July 2024, Booking.com has added an extra layer of security in the connection with connectivity suppliers like Avantio:
New Connection Requests: when adding Avantio, you must check the box that grants access to the extranet.
Existing Connections: access remains active by default, although you can uncheck it in Account → Connectivity Supplier.
👉 Important Consequence: if you uncheck this option, Avantio will continue to synchronize rates, availability, and content, but will not be able to access your Booking.com extranet. This may cause delays in resolving issues or in technical support responses.
Quick Checklist
I have accessed «Accommodation Activation» in Channel PRO
I have correctly chosen the activation option (new, associate, or link)
I have reviewed the name and room on Booking.com
If I have deactivated an accommodation, I have requested its closure on Booking.com
I have checked if Avantio has access to the Booking.com extranet
Frequently Asked Questions
What happens if I deactivate an accommodation from Channel PRO?
Synchronization stops, but the accommodation will remain open on Booking.com. You will need to close it manually in the extranet.
Can I change the establishment name when activating it?
Yes, but remember to follow Booking.com's rules: no all caps, no more than 4 consecutive digits, and no punctuation symbols.
What happens if I don't grant access to the Booking.com extranet?
Avantio will continue to synchronize prices, availability, and content, but will not be able to check data in your extranet, which may delay issue resolution.
What is the difference between associating and linking an establishment?
«Associate» is used when you already have the hotel ID registered in Avantio. «Link» is used if the ID exists on Booking.com but not yet in Avantio.
Can I reuse a room name already created on Booking.com?
No, each room needs a unique identifier within the same hotel ID.
Conclusion
Activating or deactivating accommodations on Booking.com from Channel PRO is a quick process, but it requires attention to detail to avoid problems. With the right options, you can link your existing properties or create new ones, and always maintain control over which accommodations appear on Booking.com.
👉 What's the next step? Check in your Channel PRO which properties you have active and confirm that everything is correctly synchronized with Booking.com.