Truvi uses AI and Machine Learning to independently verify guests, collect deposits/waivers, and provide property protection to vacation rental hosts, management companies, and booking platforms.

Truvi can be used by those involved in the home-sharing industry: property managers, short-term rental platforms, individual hosts, and vacation rental guests.

We also work with other businesses involved in the sharing economy, where trust and safety for their user community is crucial.

Yes, our process is designed to ensure your information is 100% secure.

Truvi does not sell or transfer personal data to third parties for any other type of benefit.

All personal information is encrypted, ensuring that all personally identifiable information remains protected. We will only display partial personal information to ensure the privacy of those who have verified with us.

For more information, visit our data protection page and our Privacy and Data Protection Policy.

Unlike major OTAs that do not share verifications or reviews with other platforms, Truvi can provide a centralized database where hosts will be notified of bad guests, reducing the risk of damage.

Therefore, Truvi can work with any platform you use.

Truvi is not associated with Airbnb.

Truvi provides smart guest selection for direct hosts and short-term vacation rental management companies, as well as damage protection through our Host Warranty, which protects them from scenarios not covered by Airbnb's warranty.

Yes, Truvi operates worldwide, with some restrictions.

Please check our Host Warranty or our Guest Warranty to see where Truvi is not available.

Truvi has a dedicated team to help with any issues that arise. You can contact them through our contact page or email. They are ready to help at any time.

You can easily get in touch with us, where we will introduce you to one of our expert sales team members. They will guide you through the entire product and answer any questions you may have.

Our onboarding team will help you set up your account and be ready to start.

For your guests, our verification process is currently available in English, French, and Spanish.

However, our sales process, onboarding process, resolution process, and Customer Care service are only available in English.

Yes. You can claim guest damages starting from a minimum of £50 and guest alternative accommodation starting from a minimum of £50.

We contact the guest on your behalf. They undergo a combination of checks in our database and are also checked using our biometric and identity verification software.

Yes, but only if there is a considerable gap between bookings.

This allows us to complete checks on whether the guest has received bad reviews or caused damage between bookings.

We only verify the main guest, but if they have 3 or fewer reviews, we will need to identify other guests within the booking.

Yes. Guests are responsible for the costs associated with any damage they may cause during a booking, and a large part of our role is to ensure they fulfill this responsibility.

There are exceptions to this, for example, when property damage is superficial or "wear and tear," or for smaller losses (usually less than £500) where costs can be claimed against a security deposit or damage waiver.

Additionally, we reserve the right to waive a guest's liability for minor losses if they are a guest member of Truvi.

From the moment a potential damage is reported to the guest, there are 4 steps in the Truvi resolution process:

Qualify - we collect data to confirm if the damage was caused by a guest, during the booking, and meets all the qualifying criteria for our warranty.

Quantify - our team of experts will work with the relevant parties to assess how to achieve a fair resolution; this may involve replacing or repairing an item, full payment or a guest contribution, and will consider factors such as the age of a damaged item and how its damage affects the property's "reliability."

Settlement: we will make the payment of the agreed resolution to the host or property manager, in the appropriate local currency. In the case of certain currencies, the host will bear the cost of currency conversion.

Recovery: we will take appropriate steps to recover our settlement from the guest in question, having assumed the responsibility that corresponds to them by making a resolution payment.

Yes. Truvi is not an insurance provider, and having valid home/property and liability insurance is a requirement of our warranties.

Truvi's Host Warranty only covers damages during a validated stay/reservation made by paying guests.

For example, if a paying guest from a rental platform/site damages your property or belongings, then the guest is responsible for this damage, and Truvi will ensure that this responsibility is fulfilled.

As another example, damages caused by water leaks from pipes, storm damage, or theft without evidence of guest involvement should be covered by a valid home/property insurance policy, and Truvi's warranties would not be activated in these circumstances.

No. Truvi is not an insurance provider, so you must continue to obtain home/property and liability insurance for the property in question.

Truvi's Host Warranty only covers damages caused by guests during a reservation/stay.

If your property is subject to damages caused outside of a reservation and not directly by a guest, then Truvi cannot assist you, and you must make a claim on your home/property insurance policy.

Truvi does not replace your standard home insurance. To use Truvi, you must have a valid home insurance policy.

Truvi's Host Warranty only covers property damages caused by guests during a reservation.