What Syncs with Marriott
Property Content
Photos.
Descriptions (only in English: customized in US or UK English, or predefined in US English).
Features and extras (only partially).
Environment and distances (partially).
Bedroom layout (recommended but not mandatory).
Property types are mapped as follows:
Compatible Extras and Services
Heating, air conditioning, parking, extra beds, heated pool, bed linen, towels, internet access, pets, final cleaning, deposit, crib, late check-in, tourist tax*, baby chair, cleaning and disinfection, certified badge, disinfection.
⚠️ Attention to Details:
Marriott does not calculate extras per occupant, consumption (kWh, m³, etc.), or rules with a limited number of days.
Non-compatible extras will be displayed as text and you must charge them separately as "various fees."
The tourist tax does not distinguish between adults and children, and you must also manage it manually.
Occupancy Rules
Minimum and maximum stay.
Check-in and check-out days.
Check-out time.
Check-in time (only one season is allowed, if you have several it will be displayed as text).
👉 Important: Marriott- Homes & Villas by Marriott Bonvoy requires a minimum stay of 3 days. If your occupancy rule is less than this, H&V by Marriott will automatically limit bookings to a minimum of 3 nights.
Prices
Nightly rates and surcharge for additional person.
Discounts and surcharges are compatible (in % or in €/$ amount, etc.)
Prices will be sent without VAT and the VAT configured in the connection process will be added. Guests will see both itemized separately.
Check our detailed table of discount and surcharge compatibilities
Payment Terms and Cancellation Policies
Payments will be managed by Marriott- Homes & Villas by Marriott Bonvoy according to the selected cancellation policy (https://homes-and-villas.marriott.com/en/about-us-faq#payment)
Cancellation policies must be selected from the options proposed by H&V by Marriott
The deposit will also be managed by Marriott
The booking will be recorded with payment details itemized into 2 payments: the first, charged by Marriott with what the guest saw on their portal and paid, and the second with the rest of the fees that the property manager must charge and that were synced as text. We recommend informing guests again about this second payment, in case they did not pay attention to the text info.
The property manager should only charge for extra services that are not included in the booking but are mandatory.
👉 Helpful Tip: inform guests again about this second payment to avoid misunderstandings.
Booking Registration
All bookings are instant.
Information requests arrive by email (not synced with Avantio).
Modifications are not synced: the guest must cancel and rebook.
Cancellations are synced.
Commissions
Marriott applies a commission on the rental and final cleaning. This data is not reflected in the API, so you must update it manually in the VRMS.
What Syncs Only as Text
Tourist tax.
Non-compatible extras.
Frequency of bed linen and towel changes.
Pool hours.
Check-in times in various seasons.
Pet restrictions (weight or breeds).
Policy of not admitting groups of young people.
Additional Information
Companies with multiple VRMS accounts can connect to the same H&V by Marriott account, as long as the same HMCID code is configured during the connection process in Channel PRO
Multi-units - properties with a shared gallery will be displayed as a single listing and will only receive one booking for available periods
Studios - this type of property is not accepted by Marriott
Number of bathrooms - the values of the number of bathrooms with a bathtub and the values of the number of bathrooms with a shower will be added. Toilets, regardless of the configured amount, will always be added to the final bathroom count with a value of 0.5
Main Benefit
With synchronization on Marriott, your properties gain visibility in a global network of discerning travelers. By knowing what updates automatically and what you must manage manually, you can avoid issues and ensure a clearer and more reliable experience for your guests.