When you book a trip, sometimes it's not just about the price: you also value the flexibility to change your mind. With the multi-rate feature on Booking.com, you can offer that same freedom to your guests. Offering multiple cancellation options with different prices not only attracts more travelers but also increases your chances of conversion.
What is the multi-rate feature
The multi-rate feature allows you to associate different rates with different cancellation policies. This way, the traveler chooses the option that best suits their needs: pay less with strict conditions or a bit more for flexibility.
You can create up to three types of rates:
Default cancellation policy
Configured at the company level, although you can modify it per accommodation.
Two possible variants: personalized (no discount) and non-refundable.
If you choose the "non-refundable" option, you cannot activate a third policy.
Flexible cancellation policy
A single personalized version.
You can add a discount to make it more attractive.
Non-refundable cancellation policy
For each rate created, its non-refundable version is automatically generated with the discount you define.
👉 Useful tip: combining at least one flexible option and one non-refundable option increases the visibility of your advertisements and improves your chances of attracting different traveler profiles.
How to set it up step by step
Before you start, make sure you have an active connection with Booking.com in Channel PRO. Then:
Go to the general portal settings or open the profile of a specific accommodation.
Go to the "Cancellation Policies" section and select Edit.
Activate the cancellation policy you want to configure.
Define the parameters (flexible, personalized, non-refundable) and, if applicable, add the associated discount.
Payment configuration linked to policies
The multi-rate feature also allows you to automate payments based on cancellation conditions.
Practical example:
If you define that the penalty is 30% 30 days before check-in and 100% 7 days before, the system will generate two payments:
30% 30 days before check-in.
70% 7 days before check-in.
👉 Pay attention to details: make sure the payment conditions match what you really want to apply, as they will directly impact how charges are processed for guests.
Best practices
Periodically review your cancellation policies to adapt them to demand and seasonality.
Use discounts on flexible rates to encourage early bookings.
Clearly communicate the conditions to the guest: this will prevent misunderstandings and improve the user experience.
Quick checklist
I have the Booking.com connection active in Channel PRO
I have reviewed my general cancellation policy
I have set up at least two rate options (flexible and non-refundable)
I have strategically defined discounts
I have checked that the payment configuration reflects my actual conditions
Frequently asked questions
Can I activate multi-rates for all my accommodations?
Yes, you can configure them at the account level or for each accommodation independently.
What happens if I select "non-refundable" as the default policy?
The possibility of configuring a third policy is disabled.
Can I add discounts to all policies?
No. Discounts can only be added to the flexible policy and the non-refundable version.
What happens if I change the policies later?
They will automatically update on Booking.com according to your configuration in Channel PRO.
Does the payment configuration apply automatically?
Yes, once the policy is defined, payments are automatically generated according to the established conditions.
Conclusion
Setting up multi-rates on Booking.com allows you to offer clear and attractive options to your guests while optimizing your revenue. Giving the choice between flexibility and savings improves conversion and builds trust.